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Date	Title	Author(s)
2016	A review of employee innovative behavior in services	Li, M ; Hsu, CHC
2016	Analysis of satisfiers and dissatisfiers in online hotel reviews on social media	Kim, B ; Kim, S ; Heo, CY
2016	Segmenting spa customers based on rate fences using conjoint and cluster analyses	Guo, Y; Denizci Guillet, B ; Kucukusta, D ; Law, R
2016	Co-creation and higher order customer engagement in hospitality and tourism services : a critical review	Chathoth, PK; Ungson, GR; Harrington, RJ; Chan, ESW
2016	Spa market segmentation according to customer preference	Denizci Guillet, B ; Kucukusta, D
2016	Lifestyle segmentation of spa users : a study of inbound travelers to Hong Kong	Kucukusta, D ; Denizci Guillet, B
2016	Exploring the interrelationship between Convention and Visitor Bureau (CVB) and its stakeholders, and CVB performance from the perspective of stakeholders	Lee, HR; Lee, JS ; Jones, D
2016	Examining the quality antecedents and moderating effects of experiential value in a mega-event	Lee, JS ; Min, CK
2016	Ice Bucket Challenge, Butterfly Effect, and hotels’ strategic configurations – the case of the hotel industry in China	Peng, KL ; Lin, PMC ; Ren, L
2016	Appealing to tourists via branded entertainment : from theory to practice	Hudson, S; Tung, V
2016	A value, affective attitude, and tourist behavioral intention model	Li, M ; Cai, LA; Qiu, S
2016	Japanese tourists to Hong Kong : their preferences, behavior, and image perception	Yeung, MWV ; Kim, SS ; Schuckert, M
2016	Emotional encounters of Chinese tourists to Japan	Ji, M ; Li, M ; Hsu, CHC
2016	Social entrepreneurs : innovating rural tourism through the activism of service science	Peng, KL; Lin, PMC
2016	Travel motivations of domestic film tourists to the Hengdian World Studios : serendipity, traverse, and mimicry	Meng, Y ; Tung, VWS
2016	An empirical investigation of corporate identity communication on Hong Kong hotels’ websites	Mohammed, I ; Denizci Guillet, B ; Schuckert, M ; Law, R
2016	Reflections on the Asian hotel attributes : the Russian gaze	Tolkach, D ; Tse, TSM
2016	The meaning of applied creativity in the culinary industry	Lin, PMC ; Baum, T
2016	Issues arising from the rapid growth of mainland Chinese visitors to Hong Kong : implications for tourism marketing	Tse, TSM ; Qiu, H
2016	Hospitality cobranding : an experimental investigation of enhancement and erosion in consumer-based brand equity	Tasci, ADA; Denizci Guillet, B