The use of disagreement strategies on Chinese forums : comparing Hong Kong and Mainland China

Abstract

Prior research on disagreement has mainly focused on its negative impact, suggesting that disagreement should be avoided in communication. Consequently, disagreement is rarely studied in computer-mediated communication, particularly in the Chinese context. Adopting the interactional approach, this project pioneers the investigation of disagreement strategies on online forums in Hong Kong and mainland China, in hopes of providing insights into a better understanding of disagreement in the Chinese online context and shedding light on politeness theory in intercultural communication among Chinese people. Two threads on a similar topic were selected, from which 400 comments were collected and annotated for further analysis. Our results showed that, instead of being a face-threatening act, disagreement maintained and enhanced the interlocutors’ face and advanced the communication of information within each thread. Moreover, although the distribution of the five disagreement strategies was similar in the two sites, there were notably more disagreement tokens and negative comments on the Hong Kong forum. The observed divergence has been attributed to the different degrees of collectivism–individualism in the two regions, the internet censorship in mainland China and the nature of the two forums selected, which remain to be confirmed in future studies.