Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/94490
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | en_US |
dc.creator | Li, H | en_US |
dc.creator | Meng, F | en_US |
dc.creator | Hudson, S | en_US |
dc.date.accessioned | 2022-08-25T01:52:39Z | - |
dc.date.available | 2022-08-25T01:52:39Z | - |
dc.identifier.issn | 1096-3480 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/94490 | - |
dc.language.iso | en | en_US |
dc.publisher | SAGE Publications | en_US |
dc.rights | This is the accepted version of the publication Li, H., Meng, F., & Hudson, S. (2023). Are Hotel Guests Altruistic? How Positive Review Disconfirmation Affects Consumers’ Online Review Behavior. Journal of Hospitality & Tourism Research, 47(3), 528–548. Copyright © 2021 (The Author(s)). DOI:10.1177/10963480211030313. | en_US |
dc.subject | Altruistic motivation | en_US |
dc.subject | Review disconfirmation | en_US |
dc.subject | Review rating | en_US |
dc.subject | Variance | en_US |
dc.subject | Willingness to post online review | en_US |
dc.title | Are hotel guests altruistic? How positive review disconfirmation affects consumers’ online review behavior | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.description.otherinformation | Title on author’s file: Are hotel guests altruistic? How positive review disconfirmation impacts consumers’ online review behavior | en_US |
dc.identifier.spage | 528 | en_US |
dc.identifier.epage | 548 | en_US |
dc.identifier.volume | 47 | en_US |
dc.identifier.issue | 3 | en_US |
dc.identifier.doi | 10.1177/10963480211030313 | en_US |
dcterms.abstract | The research aims to examine how positive review disconfirmation (i.e., a positive deviance between a hotel consumer’s poststay evaluation and the average review rating by prior consumers) affects subsequent consumers’ willingness to post online reviews and their own review ratings. By employing an experimental research method, this study reveals that positive review disconfirmation increases hotel guests’ willingness to post online reviews, and increases their online review ratings through the mechanism of concern for others, demonstrating an act of altruism. In addition, comparatively the positive review disconfirmation effects are stronger when the variance of prior review ratings is smaller. This study enhances the online review social influence literature, and the consumer’s altruistic motivation of posting online reviews. | en_US |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Journal of hospitality and tourism research, Mar. 2023, v. 47, no. 3, p. 528-548 | en_US |
dcterms.isPartOf | Journal of hospitality and tourism research | en_US |
dcterms.issued | 2023-03 | - |
dc.identifier.scopus | 2-s2.0-85110243917 | - |
dc.identifier.eissn | 1557-7554 | en_US |
dc.description.validate | 202208 bckw | en_US |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | SHTM-0105 | - |
dc.description.fundingSource | Others | en_US |
dc.description.fundingText | National Natural Science Foundation of China; The Hong Kong Polytechnic University; University of South Carolina Provost Office Social Sciences Grant | en_US |
dc.description.pubStatus | Published | en_US |
dc.identifier.OPUS | 53909027 | - |
dc.description.oaCategory | Green (AAM) | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Li_Hotel_Guests_Altruistic.pdf | Pre-Published version | 1.41 MB | Adobe PDF | View/Open |
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