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http://hdl.handle.net/10397/94485
Title: | How the COVID-19 pandemic affected hotel employee stress : employee perceptions of occupational stressors and their consequences | Authors: | Wong, AKF Kim, SS Kim, J Han, H |
Issue Date: | Feb-2021 | Source: | International journal of hospitality management, Feb. 2021, v. 93, 102798 | Abstract: | This study sought to examine the impacts of the global coronavirus pandemic on hotel employees’ perceptions of occupational stressors and their consequences. Paired t-tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees’ pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out. | Keywords: | COVID-19 Job performance Organizational commitment Stressor Well-being |
Publisher: | Pergamon Press | Journal: | International journal of hospitality management | ISSN: | 0278-4319 | EISSN: | 1873-4693 | DOI: | 10.1016/j.ijhm.2020.102798 | Rights: | © 2020 Elsevier Ltd. All rights reserved. © 2020. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/. The following publication Wong, A. K. F., Kim, S., Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 102798 is available at https://dx.doi.org/10.1016/j.ijhm.2020.102798. |
Appears in Collections: | Journal/Magazine Article |
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Wong_Pandemic_Affected_Hotel.pdf | Pre-Published version | 978.06 kB | Adobe PDF | View/Open |
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