Developing smart experiences

Abstract

Studies have drawn on single theoretical perspectives to examine smart experiences; however, this chapter proposes a multi-theoretical perspective for understanding the development of smart experiences. This is an alternate perspective to exploring the planning and management processes that precede the formation of smart initiatives. Different theoretical perspectives, focused on stakeholder involvement, are drawn upon to understand the engagement in developing smart experiences. This development has created various smart experiences, which was possible due to core collaboration components and varying factors. The chapter calls for empirical investigations into smart tourism through the lens of tourism collaboration to deepen understanding of this development. Practitioners can also benefit from using this perspective, as it provides insights useful for developing smart experiences at the destination level, which is currently lacking in public discourse.