Please use this identifier to cite or link to this item:
PIRA download icon_1.1View/Download Full Text
Title: Developing smart experiences
Authors: Johnson, AG 
Issue Date: 2022
Source: In R. Augusto Costa, F. Brandão, Z. Breda, & C. Costa (Eds.), Planning and Managing the Experience Economy in Tourism (pp. 239-254). IGI Global, 2022
Abstract: Studies have drawn on single theoretical perspectives to examine smart experiences; however, this chapter proposes a multi-theoretical perspective for understanding the development of smart experiences. This is an alternate perspective to exploring the planning and management processes that precede the formation of smart initiatives. Different theoretical perspectives, focused on stakeholder involvement, are drawn upon to understand the engagement in developing smart experiences. This development has created various smart experiences, which was possible due to core collaboration components and varying factors. The chapter calls for empirical investigations into smart tourism through the lens of tourism collaboration to deepen understanding of this development. Practitioners can also benefit from using this perspective, as it provides insights useful for developing smart experiences at the destination level, which is currently lacking in public discourse.
ISBN: 9781799887751 (hardcover)
1799887758 (hardcover)
9781799887768 (paperback)
9781799887775 (ebook)
DOI: 10.4018/978-1-7998-8775-1.ch013
Rights: Copyright © 2022 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.
Posted with permission of the publisher.
Appears in Collections:Book Chapter

Files in This Item:
File Description SizeFormat 
Developing-Smart-Experiences.pdf443.63 kBAdobe PDFView/Open
Open Access Information
Status open access
File Version Version of Record
View full-text via PolyU eLinks SFX Query
Show full item record

Page views

Last Week
Last month
Citations as of Jun 4, 2023


Citations as of Jun 4, 2023

Google ScholarTM



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.