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Title: A typology of operational approaches for stakeholder analysis and engagement
Authors: Yang, J
Shen, GQP 
Bourne, L
Ho, CM 
Xue, X
Issue Date: 7-Mar-2011
Source: Construction management and economics, 7 Mar. 2011, v. 29, no. 2, p. 145-162
Abstract: Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real‐life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners’ judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.
Keywords: Stakeholder analysis
Stakeholder engagement
Publisher: Routledge, Taylor & Francis Group
Journal: Construction management and economics 
ISSN: 0144-6193
EISSN: 1466-433X
DOI: 10.1080/01446193.2010.521759
Rights: © 2011 Taylor & Francis
This is an Accepted Manuscript of an article published by Taylor & Francis Group in Construction Management and Economics on 7 Mar 2011, available online at:
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