Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/6717
Title: | Management of client requirements for design and build projects in the construction industry of Hong Kong |
Authors: | Yu, ATW Chan, EHW Chan, DWM Lam, TIP Tang, PWL |
Issue Date: | 2010 |
Source: | Facilities, 2010, v. 28, no. 13/14, p. 657-672 |
Abstract: | Purpose – This paper aims to investigate the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry. Design/methodology/approach – Two research instruments were used in this paper: semi-structured interviews and case studies. Findings – The study revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end-users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all-rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry. Research limitations/implications – The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from the prototype that has long been recognized. Therefore, a more detailed study into D&B projects covering a broader area is necessary in the future. Originality/value – Little research work has been undertaken on the study of client requirements management, especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements. |
Keywords: | Customer requirements Design and development Hong Kong Case studies Construction industry |
Publisher: | Emerald Group Publishing Limited |
Journal: | Facilities |
ISSN: | 0263-2772 |
EISSN: | 1758-7131 |
DOI: | 10.1108/02632771011083694 |
Rights: | © Emerald Group Publishing Limited This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (http://repository.lib.polyu.edu.hk/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited. The published version is available at http://dx.doi.org/10.1108/02632771011083694 |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
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Facilities_RsM_for_DB_in_HK_2010.pdf | Pre-published version | 106.47 kB | Adobe PDF | View/Open |
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