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Title: Management of client requirements for design and build projects in the construction industry of Hong Kong
Authors: Yu, ATW 
Chan, EHW 
Chan, DWM 
Lam, TIP 
Tang, PWL
Issue Date: 2010
Source: Facilities, 2010, v. 28, no. 13/14, p. 657-672
Abstract: Purpose – This paper aims to investigate the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry.
Design/methodology/approach – Two research instruments were used in this paper: semi-structured interviews and case studies.
Findings – The study revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end-users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all-rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry.
Research limitations/implications – The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from the prototype that has long been recognized. Therefore, a more detailed study into D&B projects covering a broader area is necessary in the future.
Originality/value – Little research work has been undertaken on the study of client requirements management, especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements.
Keywords: Customer requirements
Design and development
Hong Kong
Case studies
Construction industry
Publisher: Emerald Group Publishing Limited
Journal: Facilities 
ISSN: 0263-2772
EISSN: 1758-7131
DOI: 10.1108/02632771011083694
Rights: © Emerald Group Publishing Limited
This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here ( Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
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