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http://hdl.handle.net/10397/6701
| Title: | Understanding user satisfaction with instant messaging : an empirical survey study | Authors: | Wang, W Hsieh, JJPA Song, B |
Issue Date: | 24-Jan-2012 | Source: | International journal of human-computer interaction, 24 Jan. 2012, v. 28, no. 3, p. 153-162 | Abstract: | The current article examines user satisfaction with instant messaging in building and maintaining social relationships with friends, family members, and others. The research model integrates motivation theory with media capacity theories to explain how the attributes of media capacity (e.g., social presence and media richness) and users' intrinsic and extrinsic motivations toward using instant messaging influence user satisfaction. Data were collected from a sample of 247 Chinese university students via an online survey. The results suggest that perceived enjoyment, perceived social presence, and perceived usefulness are key to user satisfaction. Perceived social presence and perceived media richness are positively associated with perceived enjoyment. It was also found that perceived enjoyment, perceived social presence, and perceived media richness have significant effects on perceived usefulness. Of interest, perceived enjoyment and perceived social presence have stronger effects on user satisfaction than perceived usefulness. | Keywords: | Instant messaging (IM) Communication technologies Perceived social presence Perceived media richness Motivation User satisfaction |
Publisher: | Taylor & Francis | Journal: | International journal of human-computer interaction | ISSN: | 1044-7318 | EISSN: | 1532-7590 | DOI: | 10.1080/10447318.2011.568893 | Rights: | Copyright © Taylor & Francis Group, LLC This is an Accepted Manuscript of an article published by Taylor & Francis Group in International Journal of Human-Computer Interaction on 24 Jan 2012, available online at: http://www.tandfonline.com/10.1080/10447318.2011.568893 |
| Appears in Collections: | Journal/Magazine Article |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| Wang_Hsieh_Song (IJHCI) 2012.pdf | Pre-published version | 496.07 kB | Adobe PDF | View/Open |
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