Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/6701
DC Field | Value | Language |
---|---|---|
dc.contributor | Department of Management and Marketing | - |
dc.creator | Wang, W | - |
dc.creator | Hsieh, JJPA | - |
dc.creator | Song, B | - |
dc.date.accessioned | 2014-12-11T08:23:02Z | - |
dc.date.available | 2014-12-11T08:23:02Z | - |
dc.identifier.issn | 1044-7318 | - |
dc.identifier.uri | http://hdl.handle.net/10397/6701 | - |
dc.language.iso | en | en_US |
dc.publisher | Taylor & Francis | en_US |
dc.rights | Copyright © Taylor & Francis Group, LLC | en_US |
dc.rights | This is an Accepted Manuscript of an article published by Taylor & Francis Group in International Journal of Human-Computer Interaction on 24 Jan 2012, available online at: http://www.tandfonline.com/10.1080/10447318.2011.568893 | en_US |
dc.subject | Instant messaging (IM) | en_US |
dc.subject | Communication technologies | en_US |
dc.subject | Perceived social presence | en_US |
dc.subject | Perceived media richness | en_US |
dc.subject | Motivation | en_US |
dc.subject | User satisfaction | en_US |
dc.title | Understanding user satisfaction with instant messaging : an empirical survey study | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.description.otherinformation | Author name used in this manuscript: JJ Po-An Hsieh | en_US |
dc.identifier.spage | 153 | - |
dc.identifier.epage | 162 | - |
dc.identifier.volume | 28 | - |
dc.identifier.issue | 3 | - |
dc.identifier.doi | 10.1080/10447318.2011.568893 | - |
dcterms.abstract | The current article examines user satisfaction with instant messaging in building and maintaining social relationships with friends, family members, and others. The research model integrates motivation theory with media capacity theories to explain how the attributes of media capacity (e.g., social presence and media richness) and users' intrinsic and extrinsic motivations toward using instant messaging influence user satisfaction. Data were collected from a sample of 247 Chinese university students via an online survey. The results suggest that perceived enjoyment, perceived social presence, and perceived usefulness are key to user satisfaction. Perceived social presence and perceived media richness are positively associated with perceived enjoyment. It was also found that perceived enjoyment, perceived social presence, and perceived media richness have significant effects on perceived usefulness. Of interest, perceived enjoyment and perceived social presence have stronger effects on user satisfaction than perceived usefulness. | - |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | International journal of human-computer interaction, 24 Jan. 2012, v. 28, no. 3, p. 153-162 | - |
dcterms.isPartOf | International journal of human-computer interaction | - |
dcterms.issued | 2012-01-24 | - |
dc.identifier.isi | WOS:000301841200001 | - |
dc.identifier.scopus | 2-s2.0-84863170500 | - |
dc.identifier.eissn | 1532-7590 | - |
dc.identifier.rosgroupid | r57008 | - |
dc.description.ros | 2011-2012 > Academic research: refereed > Publication in refereed journal | - |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | OA_IR/PIRA | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Wang_Hsieh_Song (IJHCI) 2012.pdf | Pre-published version | 496.07 kB | Adobe PDF | View/Open |
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