Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/6701
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dc.contributorDepartment of Management and Marketing-
dc.creatorWang, W-
dc.creatorHsieh, JJPA-
dc.creatorSong, B-
dc.date.accessioned2014-12-11T08:23:02Z-
dc.date.available2014-12-11T08:23:02Z-
dc.identifier.issn1044-7318-
dc.identifier.urihttp://hdl.handle.net/10397/6701-
dc.language.isoenen_US
dc.publisherTaylor & Francisen_US
dc.rightsCopyright © Taylor & Francis Group, LLCen_US
dc.rightsThis is an Accepted Manuscript of an article published by Taylor & Francis Group in International Journal of Human-Computer Interaction on 24 Jan 2012, available online at: http://www.tandfonline.com/10.1080/10447318.2011.568893en_US
dc.subjectInstant messaging (IM)en_US
dc.subjectCommunication technologiesen_US
dc.subjectPerceived social presenceen_US
dc.subjectPerceived media richnessen_US
dc.subjectMotivationen_US
dc.subjectUser satisfactionen_US
dc.titleUnderstanding user satisfaction with instant messaging : an empirical survey studyen_US
dc.typeJournal/Magazine Articleen_US
dc.description.otherinformationAuthor name used in this manuscript: JJ Po-An Hsiehen_US
dc.identifier.spage153-
dc.identifier.epage162-
dc.identifier.volume28-
dc.identifier.issue3-
dc.identifier.doi10.1080/10447318.2011.568893-
dcterms.abstractThe current article examines user satisfaction with instant messaging in building and maintaining social relationships with friends, family members, and others. The research model integrates motivation theory with media capacity theories to explain how the attributes of media capacity (e.g., social presence and media richness) and users' intrinsic and extrinsic motivations toward using instant messaging influence user satisfaction. Data were collected from a sample of 247 Chinese university students via an online survey. The results suggest that perceived enjoyment, perceived social presence, and perceived usefulness are key to user satisfaction. Perceived social presence and perceived media richness are positively associated with perceived enjoyment. It was also found that perceived enjoyment, perceived social presence, and perceived media richness have significant effects on perceived usefulness. Of interest, perceived enjoyment and perceived social presence have stronger effects on user satisfaction than perceived usefulness.-
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of human-computer interaction, 24 Jan. 2012, v. 28, no. 3, p. 153-162-
dcterms.isPartOfInternational journal of human-computer interaction-
dcterms.issued2012-01-24-
dc.identifier.isiWOS:000301841200001-
dc.identifier.scopus2-s2.0-84863170500-
dc.identifier.eissn1532-7590-
dc.identifier.rosgroupidr57008-
dc.description.ros2011-2012 > Academic research: refereed > Publication in refereed journal-
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberOA_IR/PIRAen_US
dc.description.pubStatusPublisheden_US
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