Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/5224
| Title: | Knowledge elicitation in unstructured business processes : the preliminary findings from a case study | Authors: | Yip, J Lee, WB Tsui, E Lui, C |
Issue Date: | Oct-2011 | Source: | Proceedings of the 8th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM) : the Institue for Knowledge and Innovation Southeast Asia (IKI-SEA) of Bangkok University, Bangkok, Thailand, 27-28 October 2011, v. 1, p. 611-616 | Abstract: | This paper presents a knowledge audit methodology for unstructured processes, addressing on the phenomenal increase in the number of unstructured knowledge work. The implication of such trend is that organizations are no longer mechanistic entities but networks of complex and interdependent communities whose knowledge cannot be discovered and visualized using the traditional knowledge elicitation and representation techniques. With such argument, the authors developed a knowledge audit methodology exploring on narrative-based knowledge elicitation methods and pattern-detecting knowledge representation methods. The methodology was conducted in an unstructured process of an Information Technology Department (ITD) of a Hong Kong-based company. The results elucidate the complex activities in the studied unstructured process; its associated knowledge flow amongst stakeholders is also revealed for pattern detection. This paper contributes in opening gateway to the investigation of knowledge audit in unstructured processes. | Keywords: | Knowledge audit Anecdote circle Sense-making Knowlede elicitation Knowledge representation |
Publisher: | Academic Publishing Limited | ISBN: | 978-1-908272-20-1 | Rights: | Copyright The Authors, 2011. All Rights Reserved. |
| Appears in Collections: | Conference Paper |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Yip_Knowledge_Elicitation_Unstructured.pdf | 901.47 kB | Adobe PDF | View/Open |
Access
View full-text via PolyU eLinks 
Page views
81
Last Week
0
0
Last month
Citations as of Jun 4, 2023
Downloads
94
Citations as of Jun 4, 2023
WEB OF SCIENCETM
Citations
2
Last Week
0
0
Last month
0
0
Citations as of Jun 8, 2023
Google ScholarTM
Check
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.