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http://hdl.handle.net/10397/119660
| Title: | Managing state-owned hotels in China : the challenges and remedies | Authors: | Hung, K Zhang, H Lam, C Yang, G Pang, D Chen, Z Li, J Yang, F Yan, L Wang, C Deng, Y |
Issue Date: | 2013 | Source: | Journal of hospitality marketing & management, 2013, v. 22, no. 7, p. 752-769 | Abstract: | State-owned hotel (SOH) management is highly controversial given its poor economic performance, state ownership, and unique management structure. This article identifies the challenges of SOHs and discusses how the SOHs can improve their performance. The results, based on 15 semistructured interviews with state-owned hotel senior managers and employees, suggest that the SOHs in Hangzhou are encountering various problems in relation to their ownership, human resources, market competition, and management. Suggestions to improve the performance of SOHs in China are offered. | Keywords: | China Competition Human resources Management Ownership State-owned hotels |
Publisher: | Routledge | Journal: | Journal of hospitality marketing & management | ISSN: | 1936-8623 | EISSN: | 1936-8631 | DOI: | 10.1080/19368623.2013.728987 | Rights: | Copyright © Taylor & Francis Group, LLC This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Hospitality Marketing & Management on 20 Sep 2013 (published online), available at: https://doi.org/10.1080/19368623.2013.728987. |
| Appears in Collections: | Journal/Magazine Article |
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|---|---|---|---|---|
| Hung_Managing_State_Owned.pdf | Pre-Published version | 341.94 kB | Adobe PDF | View/Open |
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