Analysis on core competences and digital literacy needs required by hotel employees in the digital age

Abstract

Over the past few years, the hotel industry has been disrupted by technological revolution and the COVID-19 pandemic. As many past best practices become obsolete and many new practices emerge, it is essential for hospitality schools and educators to re-examine the core competencies required by hotel employees in the digital age. This working paper presents the idea, methodology and the expected findings of an ongoing project that aims to outline all core competencies and digital literacy needs required by hotel employees in the digital age. Unlike previous studies, this project applies and conducts the LEGO Serious Play workshops with hotel management graduates who are working in the hotel field. Although this project is not completed yet, the findings shall provide useful references for academic institutions to reform their curriculum in an effort to nurture competent talent which can support the strategic human resource needs of the hotel industry.