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http://hdl.handle.net/10397/112820
| Title: | The antecedents and outcomes of work stress among casino dealers | Authors: | Yan, L Xu, J Wang, C |
Issue Date: | 2025 | Source: | Anatolia : an international journal of tourism and hospitality research, 2025, v. 36, no. 3, p. 588-602 | Abstract: | The casino workforce faces some unique issues (e.g. emotionally fluctuating gamblers) while sharing common features with other hospitality sectors. This study aims to investigate the antecedents of casino dealers’ work stress and the relevant outcomes. We used data collected from 590 casino dealers working for Macao’s six gaming operators for structural equation modelling analysis. The results validated that job insecurity and work-to-family conflict are two main antecedents of work stress among casino dealers, which in turn generate burnout and depression. Job mobility has a negative moderating effect on the relationship between work stress and burnout. This study draws attention to the health outcomes of work stress and the moderating effect of job mobility on the negative outcomes of work stress. | Keywords: | Burnout and depression Conservation of resources theory Job insecurity Job mobility Work stress Work-to-family conflict |
Publisher: | Routledge, Taylor & Francis Group | Journal: | Anatolia : an international journal of tourism and hospitality research | ISSN: | 1303-2917 | EISSN: | 2156-6909 | DOI: | 10.1080/13032917.2025.2451904 | Rights: | © 2025 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent. The following publication Yan, L., Xu, J. (Bill), & Wang, C. (2025). The antecedents and outcomes of work stress among casino dealers. Anatolia, 36(3), 588–602 is available at https://doi.org/10.1080/13032917.2025.2451904. |
| Appears in Collections: | Journal/Magazine Article |
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|---|---|---|---|---|
| Yan_Antecedents_Outcomes_Work.pdf | 1.41 MB | Adobe PDF | View/Open |
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