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http://hdl.handle.net/10397/104893
Title: | Attribution of inappropriate visitor behavior in a theme park setting – a conceptual model | Authors: | Tsang, NKF Prideaux, B Lee, L |
Issue Date: | 2016 | Source: | Journal of travel & tourism marketing, 2016, v. 33, no. 8, p. 1088-1105 | Abstract: | ABSTRACT. Given the scarcity of academic research on customer-to-customer (C2C) interaction in theme parks, this study was designed to construct and test a conceptual model of visitors’ attribution of inappropriate behavior, satisfaction, and repeat patronage using attribution theory. Exploratory and confirmatory factor analysis, structural equation modeling, and analysis of the effect of visitor type were carried out. The results show that stability and controllability have a significant impact on satisfaction, and satisfaction also influences repeat patronage. Visitor type had no effect on the relationship between attribution and satisfaction. The theoretical and practical insights of the findings are presented along with the limitations of the study and future directions for research. | Keywords: | Attribution theory Customer-to-customer interaction Inappropriate behavior Theme park |
Publisher: | Routledge, Taylor & Francis Group | Journal: | Journal of travel & tourism marketing | ISSN: | 1054-8408 | EISSN: | 1540-7306 | DOI: | 10.1080/10548408.2015.1084976 | Rights: | © 2015 Taylor & Francis This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Travel & Tourism Marketing on 25 Sep 2015 (published online), available at: http://www.tandfonline.com/10.1080/10548408.2015.1084976. |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
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Tsang_Attribution_Inappropriate_Visitor.pdf | Pre-Published version | 1.01 MB | Adobe PDF | View/Open |
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