Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/104893
DC Field | Value | Language |
---|---|---|
dc.contributor | School of Hotel and Tourism Management | - |
dc.creator | Tsang, NKF | en_US |
dc.creator | Prideaux, B | en_US |
dc.creator | Lee, L | en_US |
dc.date.accessioned | 2024-03-05T01:27:27Z | - |
dc.date.available | 2024-03-05T01:27:27Z | - |
dc.identifier.issn | 1054-8408 | en_US |
dc.identifier.uri | http://hdl.handle.net/10397/104893 | - |
dc.language.iso | en | en_US |
dc.publisher | Routledge, Taylor & Francis Group | en_US |
dc.rights | © 2015 Taylor & Francis | en_US |
dc.rights | This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Travel & Tourism Marketing on 25 Sep 2015 (published online), available at: http://www.tandfonline.com/10.1080/10548408.2015.1084976. | en_US |
dc.subject | Attribution theory | en_US |
dc.subject | Customer-to-customer interaction | en_US |
dc.subject | Inappropriate behavior | en_US |
dc.subject | Theme park | en_US |
dc.title | Attribution of inappropriate visitor behavior in a theme park setting – a conceptual model | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 1088 | en_US |
dc.identifier.epage | 1105 | en_US |
dc.identifier.volume | 33 | en_US |
dc.identifier.issue | 8 | en_US |
dc.identifier.doi | 10.1080/10548408.2015.1084976 | en_US |
dcterms.abstract | ABSTRACT. Given the scarcity of academic research on customer-to-customer (C2C) interaction in theme parks, this study was designed to construct and test a conceptual model of visitors’ attribution of inappropriate behavior, satisfaction, and repeat patronage using attribution theory. Exploratory and confirmatory factor analysis, structural equation modeling, and analysis of the effect of visitor type were carried out. The results show that stability and controllability have a significant impact on satisfaction, and satisfaction also influences repeat patronage. Visitor type had no effect on the relationship between attribution and satisfaction. The theoretical and practical insights of the findings are presented along with the limitations of the study and future directions for research. | - |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Journal of travel & tourism marketing, 2016, v. 33, no. 8, p. 1088-1105 | en_US |
dcterms.isPartOf | Journal of travel & tourism marketing | en_US |
dcterms.issued | 2016 | - |
dc.identifier.scopus | 2-s2.0-84945208097 | - |
dc.identifier.eissn | 1540-7306 | en_US |
dc.description.validate | 202401 bckw | - |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | SHTM-0865 | - |
dc.description.fundingSource | Others | en_US |
dc.description.fundingText | The Hong Kong Polytechnic University | en_US |
dc.description.pubStatus | Published | en_US |
dc.identifier.OPUS | 6587321 | - |
dc.description.oaCategory | Green (AAM) | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
Tsang_Attribution_Inappropriate_Visitor.pdf | Pre-Published version | 1.01 MB | Adobe PDF | View/Open |
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