Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

Abstract

This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.