Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/94043
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorTsai, Hen_US
dc.creatorNam, HVen_US
dc.creatorWen, Ien_US
dc.date.accessioned2022-08-11T01:06:36Z-
dc.date.available2022-08-11T01:06:36Z-
dc.identifier.issn1525-6480en_US
dc.identifier.urihttp://hdl.handle.net/10397/94043-
dc.language.isoenen_US
dc.publisherTaylor & Francisen_US
dc.rights© 2022 Taylor & Francis Group, LLCen_US
dc.rightsThis is an Accepted Manuscript of an article published by Taylor & Francis in International journal of hospitality & tourism administration on 7 Jan 2022 (Published online), available online: http://www.tandfonline.com/10.1080/15256480.2021.2025190.en_US
dc.subjectCasinoen_US
dc.subjectCustomer sexual harassmenten_US
dc.subjectFrontline employeesen_US
dc.subjectInternal sexual harassmenten_US
dc.subjectJob satisfactionen_US
dc.subjectTurnover intentionen_US
dc.titleImpact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employeesen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage644en_US
dc.identifier.epage668en_US
dc.identifier.volume24en_US
dc.identifier.issue4en_US
dc.identifier.doi10.1080/15256480.2021.2025190en_US
dcterms.abstractThis study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees’ job satisfaction and turnover intention. Implications are discussed.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality & tourism administration, 2023, v. 24, no. 4, p. 644-668en_US
dcterms.isPartOfInternational journal of hospitality & tourism administrationen_US
dcterms.issued2023-
dc.identifier.scopus2-s2.0-85122446715-
dc.identifier.eissn1525-6499en_US
dc.description.validate202208 bcrcen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera1519-
dc.identifier.SubFormID45319-
dc.description.fundingSourceRGCen_US
dc.description.pubStatusPublisheden_US
Appears in Collections:Journal/Magazine Article
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