Conceptual background and the development of Service Leadership Knowledge Scale

Abstract

Knowledge plays a key role in shaping behavior in human beings. Leadership knowledge has been extensively studied for its contribution to productivity at both individual and organizational levels. With the service industries rooted as the key to the success of Hong Kong's economy, an appropriate service leadership knowledge framework should be developed based on the demand for leaders in the modern service economies. This paper introduces the conceptual background of the Service Leadership Theory, and how Service Leadership Knowledge Scale was developed and validated based on the basic knowledge points under the Service Leadership Theory.