Validation of the Service Leadership Attitude Scale in Hong Kong

Abstract

To cultivate leadership of university students under the service economy, there is a need to help them develop positive attitude towards service leadership. Unfortunately, validated service leadership attitude measures do not exist. In this study, validation of the Service Leadership Attitude Scale was reported. Based on the responses of 4,486 students, internal consistency, convergent validity and construct validity of the 73-item Service Leadership Attitude Scale (SLA-SF-73) were examined. Exploratory factor analyses further showed that seven stable factors (Vision and Competence, Social Competence, Caring Disposition, People Orientation, Self-Reflection and Self-Understanding, Positive Views about Human Beings, and Ethical Role Models) were abstracted from the final 46-item scale (SLA-SF-46E), providing support for the factorial validity of the scale.