Service leadership education for university students in Hong Kong : a qualitative evaluation study

Abstract

A qualitative evaluation study of a subject entitled "Service Leadership" at The Hong Kong Polytechnic University was conducted. The participants were 68 university students who took this subject in the 2013-14 academic year. Through the use of qualitative descriptors and metaphors, the participants gave their subjective evaluation of the subject. Inter-rater and intra-rater reliability analyses showed that the coding was highly reliable. Content analysis showed that most of the students gave positive descriptors and metaphors about the subject. The findings suggested that this subject achieved its learning outcomes and it was effective in facilitating university students to be service leaders.