Process evaluation of a university subject on service leadership in Hong Kong

Abstract

A university subject on service leadership was evaluated via process evaluation at a university in Hong Kong. On ten lectures, two raters used a validated observation form to rate the implementation quality of the lectures on a 13-item process evaluation scale. Consistent with the previous findings, results showed that the scale and the ratings made by the observers were reliable. The mean ratings on the different dimensions were high and the qualitative comments were generally positive which suggested that the quality of program implementation was high. Regarding correlates of program implementation quality, some dimensions were significantly correlated with overall quality and program success.