Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/5746
Title: Developing a benchmarking model for construction projects in Hong Kong
Authors: Yeung, FY
Chan, APC 
Chan, DWM 
Chiang, YH 
Yang, H
Issue Date: Jun-2013
Source: Journal of construction engineering and management, June 2013, v. 139, no. 6, p. 705-716
Abstract: This paper attempts to incorporate both leading and lagging KPIs and apply the reliability interval method (RIM) to formulate a benchmarking model to assess project success in Hong Kong. A list of leading and lagging KPIs was complied based on a comprehensive literature review. This list of KPIs was used to develop a survey questionnaire and RIM was subsequently used to analyze the survey results and determine the relative importance and rankings of various leading and lagging KPIs. The results reveal that the top 10 KPIs to evaluate the success of construction projects in Hong Kong (in descending order) were (1) safety performance, (2) cost performance, (3) time performance, (4) quality performance, (5) client’s satisfaction, (6) effectiveness of communication, (7) end user’s satisfaction, (8) effectiveness of planning, (9) functionality, and (10) environmental performance. Finally, a composite performance index (CPI) was derived by means of RIM to provide a comprehensive assessment of construction project success in Hong Kong. Different construction projects can now be assessed on the same basis for benchmarking and project monitoring purposes.
Keywords: Benchmarking
Key performance indicators (KPIs)
Composite perfromance index (CPI)
Reliability interval method (RIM)
Hong Kong
Publisher: American Society of Civil Engineers
Journal: Journal of construction engineering and management 
ISSN: 0733-9364
EISSN: 1943-7862
DOI: 10.1061/(ASCE)CO.1943-7862.0000622
Rights: © 2013 American Society of Civil Engineers
This is the author’s version of a work that was accepted for publication in Journal of Construction Engineering and Management. The open URL of the article: http://ascelibrary.org/doi/abs/10.1061/(ASCE)CO.1943-7862.0000622
Appears in Collections:Journal/Magazine Article

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