Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/22617
Title: Hotel engineering facilities : a case study of maintenance performance
Authors: Lai, JHK 
Yik, FWH
Keywords: Benchmarking
Computerised maintenance
Facility management
Hotel
Performance evaluation
Issue Date: 2012
Publisher: Pergamon Press
Source: International journal of hospitality management, 2012, v. 31, no. 1, p. 229-235 How to cite?
Journal: International journal of hospitality management 
Abstract: Many hotels are using computerised maintenance management systems (CMMS) to organize building and facility maintenance works. The data recorded by a CMMS are useful information to assessment of maintenance performance but few have paid attention to this application. The findings of a pilot case study conducted based on a 618-room hotel in Hong Kong, as reported in this paper, include how the hotel's CMMS was utilized to facilitate maintenance work organization and the analyses of the CMMS records and associated documentary information for a 12-month period. The study revealed that the maintenance workload was dominated by electrical installations, and the guestrooms demanded for far more maintenance works than the other areas. Significant correlation was found between equipment downtime and amount of maintenance work orders. A range of performance curves and indicators which is useful for assessing maintenance performance of hotel engineering facilities is also presented.
URI: http://hdl.handle.net/10397/22617
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2011.05.002
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