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Title: An empirical model for managing quality in the electronics industry
Authors: Yeung, ACL 
Cheng, TCE 
Lai, KHM 
Keywords: Quality management models
Eelectronics industry
Organizational performance
Empirical research
Issue Date: 2005
Publisher: Production and Operations Management Society
Source: Production and operations management, 2005, v. 14, no. 2, p. 189-204 How to cite?
Journal: Production and operations management 
Abstract: Much of the empirical research in the past two decades has suggested that quality management (QM) is context dependent. This research develops an empirical QM model in a technology-based sector—electronics manufacturing. Based on quantitative and qualitative investigations of 225 electronics firms in Hong Kong and the Pearl River Delta (PRD) region of China, a path analytic model is developed. The empirical model shows that a typical quality management system (QMS) in the electronics industry is composed of four major modules, namely leadership, cultural elements, operational support systems, and process management. These modules create a series of chain effects on organizational performance, rather than acting as parallel elements with an equal impact. By quantifying their effects on organizational performance and comparing the model to others in the literature, we identify those QM constructs that are context dependent. In electronics manufacturing, process management and customer focus are more important than other elements (e.g., cultural factors) for garnering business results. This study contributes to contingency theory and research by identifying the key constructs and their relationships in a competitive, volatile, and technology-based industry with complex supply networks.
ISSN: 1059-1478
DOI: 10.5555/ijop.2005.14.2.189
Rights: Production and Operations Management © 2005 Production and Operations Management Society. The journal website is located at
This article is archived in this repository with the permission from the copyright holder.
For making republishing, posting on websites, or distributing electronically, contact POMS for permission.
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