Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/1299
DC Field | Value | Language |
---|---|---|
dc.contributor | Department of Logistics and Maritime Studies | - |
dc.creator | Yeung, ACL | - |
dc.creator | Cheng, TCE | - |
dc.creator | Lai, KHM | - |
dc.date.accessioned | 2014-12-11T08:24:15Z | - |
dc.date.available | 2014-12-11T08:24:15Z | - |
dc.identifier.issn | 1059-1478 | - |
dc.identifier.uri | http://hdl.handle.net/10397/1299 | - |
dc.language.iso | en | en_US |
dc.publisher | Wiley-Blackwell | en_US |
dc.rights | Production and Operations Management © 2005 Production and Operations Management Society. The journal website is located at http://www.poms.org/journal. | en_US |
dc.rights | This article is archived in this repository with the permission from the copyright holder. | en_US |
dc.rights | For making republishing, posting on websites, or distributing electronically, contact POMS for permission. | en_US |
dc.subject | Quality management models | en_US |
dc.subject | Eelectronics industry | en_US |
dc.subject | Organizational performance | en_US |
dc.subject | Empirical research | en_US |
dc.title | An empirical model for managing quality in the electronics industry | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.description.otherinformation | Author name used in this publication: Kee-hung Lai | en_US |
dc.identifier.spage | 189 | en_US |
dc.identifier.epage | 204 | en_US |
dc.identifier.volume | 14 | en_US |
dc.identifier.issue | 2 | en_US |
dc.identifier.doi | 10.1111/j.1937-5956.2005.tb00018.x | en_US |
dcterms.abstract | Much of the empirical research in the past two decades has suggested that quality management (QM) is context dependent. This research develops an empirical QM model in a technology-based sector—electronics manufacturing. Based on quantitative and qualitative investigations of 225 electronics firms in Hong Kong and the Pearl River Delta (PRD) region of China, a path analytic model is developed. The empirical model shows that a typical quality management system (QMS) in the electronics industry is composed of four major modules, namely leadership, cultural elements, operational support systems, and process management. These modules create a series of chain effects on organizational performance, rather than acting as parallel elements with an equal impact. By quantifying their effects on organizational performance and comparing the model to others in the literature, we identify those QM constructs that are context dependent. In electronics manufacturing, process management and customer focus are more important than other elements (e.g., cultural factors) for garnering business results. This study contributes to contingency theory and research by identifying the key constructs and their relationships in a competitive, volatile, and technology-based industry with complex supply networks. | - |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Production and operations management, 2005, v. 14, no. 2, p. 189-204 | - |
dcterms.isPartOf | Production and operations management | - |
dcterms.issued | 2005 | - |
dc.identifier.isi | WOS:000231550300006 | - |
dc.identifier.scopus | 2-s2.0-26844507079 | - |
dc.identifier.eissn | 1937-5956 | - |
dc.identifier.rosgroupid | r30107 | - |
dc.description.ros | 2005-2006 > Academic research: refereed > Publication in refereed journal | - |
dc.description.oa | Version of Record | en_US |
dc.identifier.FolderNumber | OA_IR/PIRA | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
ijop.2005.14.2.189.pdf | 219.34 kB | Adobe PDF | View/Open |
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