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http://hdl.handle.net/10397/94495
Title: | The impact of COVID-19 pandemic on the psychological needs of tourists : implications for the travel and tourism industry | Authors: | Cheung, C Takashima, M Choi, HH Yang, H Tung, V |
Issue Date: | 2021 | Source: | Journal of travel & tourism marketing, 2021, v. 38, no. 2, p. 155-166 | Abstract: | This study aims to explore the psychological needs and satisfaction of Chinese, Japanese, and Korean tourists across three phases (i.e. before, during and perceived aftermath) of the COVID-19 pandemic. It fulfilled the theoretical extension of the Existence, Relatedness and Growth (ERG) theory to identify the basic psychological needs of the tourists in a pandemic situation. In-depth interviews, findings confirmed ERG processes of Satisfaction-Progression, Frustration-Regression, and Simple-Frustration. Nevertheless, the predominant psychological needs of tourists were different in each phase. The study contributes to a better understanding of post-pandemic needs of the tourists and is useful in redesigning travel experiences. | Keywords: | COVID-19 pandemic ERG theory Frustration regression Psychological needs Satisfaction progression Simple frustration Tourism marketing strategies Tourism recovery Tourists in Asia |
Publisher: | Routledge, Taylor & Francis Group | Journal: | Journal of travel & tourism marketing | ISSN: | 1054-8408 | EISSN: | 1540-7306 | DOI: | 10.1080/10548408.2021.1887055 | Rights: | © 2021 Informa UK Limited, trading as Taylor & Francis Group This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Travel & Tourism Marketing on 22 Feb 2021 (published online), available at: http://www.tandfonline.com/10.1080/10548408.2021.1887055. |
Appears in Collections: | Journal/Magazine Article |
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File | Description | Size | Format | |
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Cheung_Impact_Pandemic_Psychological.pdf | Pre-Published version | 977.29 kB | Adobe PDF | View/Open |
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