Subjective outcome evaluation of a service leadership subject for university students in Hong Kong

Abstract

This study examined the perceived effectiveness of the subject entitled "Service Leadership" from the perspective of students. A total of 110 students who took the subject completed a subjective outcome evaluation form. Results revealed that the students generally had positive perceptions of program content, program implementers, and program benefits; the students were also satisfied with the subject. As predicted, perceived program content, perceived program implementer qualities and perceived program benefits were positively inter-correlated and they were significantly correlated with overall satisfaction. However, perceived program content, not perceived program implementer qualities, significantly predicted perceived program benefits. Perceived program implementers and program benefits, not perceived program content, significantly predicted overall satisfaction with the subject.