The evolution of knowledge sharing community development : a Chinese social practice perspective

Abstract

Common difficulties faced by Chinese tourism firms are the industry’s high turnover rate and the strong influence of Chinese culture. To maintain their knowledge capital, firms are using knowledge-management systems to encourage knowledge-sharing behavior from employees. This is a conceptual paper which proposes a conceptual framework of knowledge sharing by identifying four key factors, organizational culture, leadership, material support from the organization, and individual competence, based on previous studies of knowledge creation (e.g., socialization, combination, internalization, and externalization). This knowledge-sharing framework will help tourism firms to develop a knowledge-sharing community through the establishment of a knowledge-management system. We provided a detailed discussion for the evolution of knowledge-sharing framework, and future directions are also suggested for tourism and hospitality research in knowledge sharing community development. 高流失率和中國文化的影響是中國旅遊企業長期面對的問題和困難。為了保留公司的知識資本, 很多公司會採用知識管理系統, 從而鼓勵員工分享工作上的知識。這篇文章是一篇概念性文章。本文章建基於過往關於創造及管理知識的論文(例如知識社會化, 知識結合, 知識內化及知識外化), 識別出建立知識共享概念框架的四個關鍵的因素:公司組織文化, 領導力, 公司提供的資源及員工個別能力。這概念框架能幫助旅遊企業建立知識管理系統, 從而創造其知識共享的團隊。在這篇文章中, 我們對知識共享框架演變作出詳細討論, 以及就旅遊和款待研究在知識共享的社區範疇上, 提供未來發展方向的建議。