Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/93090
PIRA download icon_1.1View/Download Full Text
DC FieldValueLanguage
dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorChan, ICCen_US
dc.creatorLaw, Ren_US
dc.creatorFong, LHNen_US
dc.creatorZhong, Len_US
dc.date.accessioned2022-06-09T06:13:45Z-
dc.date.available2022-06-09T06:13:45Z-
dc.identifier.issn1099-2340en_US
dc.identifier.urihttp://hdl.handle.net/10397/93090-
dc.language.isoenen_US
dc.publisherJohn Wiley & Sonsen_US
dc.rights© 2021 John Wiley & Sons Ltden_US
dc.rightsThis is the peer reviewed version of the following article: Chan, I. C. C., Law, R., Fong, L. H. N., & Zhong, L. (2021). Website design in tourism and hospitality: A multilevel review. International Journal of Tourism Research, 23(5), 805-815, which has been published in final form at https://doi.org/10.1002/jtr.2443. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited.en_US
dc.subjectLiterature reviewen_US
dc.subjectTechnologyen_US
dc.subjectTourism and hospitalityen_US
dc.subjectWebsite designen_US
dc.subjectWebsite featureen_US
dc.titleWebsite design in tourism and hospitality : a multilevel reviewen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage805en_US
dc.identifier.epage815en_US
dc.identifier.volume23en_US
dc.identifier.issue5en_US
dc.identifier.doi10.1002/jtr.2443en_US
dcterms.abstractSynthesizing and integrating the works of 78 journal articles on the effect of website design on consumers, this study reconceptualizes and redefines five design features constituting effective website design for tourism and hospitality. The review shows that content and system designs are the most studied design features, followed by social, sensory, and hedonic features. Existing website design research predominantly focuses on website-level outcomes, overlooking the importance of product- and consumer-level outcomes. An integrative framework encompassing the four crucial elements of website design (i.e., design features, outcomes, processes, and conditions) in tourism and hospitality research is proposed.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of tourism research, Sept. /Oct. 2021, v. 23, no. 5, p. 805-815en_US
dcterms.isPartOfInternational journal of tourism researchen_US
dcterms.issued2021-09-
dc.identifier.scopus2-s2.0-85102934568-
dc.identifier.eissn1522-1970en_US
dc.description.validate202206 bckwen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberSHTM-0023-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextBeijing Social Science Foundationen_US
dc.description.pubStatusPublisheden_US
dc.identifier.OPUS54777263-
dc.description.oaCategoryGreen (AAM)en_US
Appears in Collections:Journal/Magazine Article
Files in This Item:
File Description SizeFormat 
Law_Website_Design_Tourism.pdfPre-Published version1.01 MBAdobe PDFView/Open
Open Access Information
Status open access
File Version Final Accepted Manuscript
Access
View full-text via PolyU eLinks SFX Query
Show simple item record

Page views

250
Last Week
15
Last month
Citations as of Nov 30, 2025

Downloads

506
Citations as of Nov 30, 2025

SCOPUSTM   
Citations

11
Citations as of Dec 19, 2025

WEB OF SCIENCETM
Citations

6
Citations as of Dec 18, 2025

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.