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Title: Intelligent E-vendor relationship management for enhancing global B2C E-commerce ecosystems
Authors: Lam, HY
Tsang, YP 
Wu, CH
Chan, CY 
Issue Date: 2021
Source: Journal of global information management, 2021, v. 29, no. 3, p. 1-25
Abstract: Recently, global e-commerce businesses have been blooming due to the convenience they offer, their product range, and the individualized products and services they offer. To maintain an entire ecosystem, effective platform-vendor relationships should be considered, through which e-commerce platforms can provide collaborative packages to vendors. E-vendor relationship management (eVRM) should then be developed to identify, attract, retain, and develop existing and new vendors so that groups of loyal vendors can be managed. However, eVRM in e-commerce is an area that has received less attention. This paper proposes an adaptive e-vendor relationship-management system (AVRMS) to provide decision-making support for the formulation of vendor management strategies. The contribution of this study is that it addresses the missing link of platform-vendor relationship management in global e-commerce environments, while integrating data-driven approaches and artificial intelligence techniques to generate a new synergy for the facilitation of eVRM.
Keywords: Fuzzy C-Means Clustering
Global E-Commerce
Vendor Relationship Management
Publisher: IGI Global
Journal: Journal of global information management 
ISSN: 1062-7375
EISSN: 1533-7995
DOI: 10.4018/JGIM.2021050101
Rights: © 1988-2021, IGI Global
This article, published as an Open Access article on April 16, 2021 in the gold Open Access journal, Journal of Global Information Management (JGIM) (converted to gold Open Access on January 1, 2021), is distributed under the terms of the Creative Commons Attribution License ( which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.
The following publication Lam, H. Y.,et al. "Intelligent E-Vendor Relationship Management for Enhancing Global B2C E-Commerce Ecosystems." JGIM vol.29, no.3 2021: pp.1-25 is available at
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