Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/90520
DC FieldValueLanguage
dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorHwang, Yen_US
dc.creatorShin, Jen_US
dc.date.accessioned2021-07-15T02:12:08Z-
dc.date.available2021-07-15T02:12:08Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/90520-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.subjectMessage persuasivenessen_US
dc.subjectNeed to belongen_US
dc.subjectPerceived fiten_US
dc.subjectRestaurant marketingen_US
dc.subjectSocial identityen_US
dc.titleDiners’ responses to talent vs. effort of restaurant employeesen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.volume96en_US
dc.identifier.doi10.1016/j.ijhm.2021.102958en_US
dcterms.abstractWhen presenting employees’ laudable performance, shall restaurant managers emphasize effort or talent of their employees as the source of such performance? This study is proposed to answer this question. We suggest that diners’ responses to employees’ effort vs. talent hinge on diners’ need to belong and restaurant type. Study 1 shows that diners’ need to belong moderates their responses to effort- vs. talent-focused messages. Study 2 finds that restaurant type (casual vs. fine dining) moderates diners’ responses to effort- vs. talent-focused messages. Diners’ perceptions of fit with employees (Study 1) and persuasiveness of a message (Study 2) are mechanisms underlying the proposed moderating effects. Restaurant managers may benefit from tailoring their messages conveying employee performance on the basis of diners’ need to belong and restaurant type.en_US
dcterms.accessRightsembargoed accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, July 2021, v. 96, 102958en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2021-07-
dc.identifier.scopus2-s2.0-85105560425-
dc.identifier.eissn1873-4693en_US
dc.identifier.artn102958en_US
dc.description.validate202107 bcvcen_US
dc.description.oaNot applicableen_US
dc.identifier.FolderNumbera0969-n01-
dc.description.fundingSourceOthersen_US
dc.description.fundingTextP0031074en_US
dc.description.pubStatusPublisheden_US
dc.date.embargo2024-07-31en_US
Appears in Collections:Journal/Magazine Article
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Embargo End Date 2024-07-31
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