Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/90024
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorWang, Xen_US
dc.creatorWen, Xen_US
dc.creatorPaşamehmetoğlu, Aen_US
dc.creatorGuchait, Pen_US
dc.date.accessioned2021-05-18T08:20:17Z-
dc.date.available2021-05-18T08:20:17Z-
dc.identifier.issn0278-4319en_US
dc.identifier.urihttp://hdl.handle.net/10397/90024-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rights© 2020 Elsevier Ltd. All rights reserved.en_US
dc.rights© 2020. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.en_US
dc.rightsThe following publication Wang, X., Wen, X., Paşamehmetoğlu, A., & Guchait, P. (2021). Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance. International Journal of Hospitality Management, 94, 102846 is available at https://dx.doi.org/10.1016/j.ijhm.2020.102846.en_US
dc.subjectCreativityen_US
dc.subjectCustomer satisfactionen_US
dc.subjectError toleranceen_US
dc.subjectMindfulnessen_US
dc.titleHospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error toleranceen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.volume94en_US
dc.identifier.doi10.1016/j.ijhm.2020.102846en_US
dcterms.abstractMindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where frontline employees’ creativity is critical to sustaining high-reliability organizations (HROs). Drawing on the literature on mindfulness, HROs, and creativity, this study (1) examines the moderating effect of organizational error tolerance on the relationship between employee mindfulness and creativity; and (2) investigates the mediating role of creativity on the relationship between employee mindfulness and customer satisfaction. The results of the multilevel path analyses performed on data collected from 303 restaurant employees and their managers supported the study's hypotheses. Specifically, the relationship between employee mindfulness and employee creativity was found to be contingent on organizational environmental cues (i.e., organizational error tolerance). The study's findings have implications for hospitality managerial practice, and research regarding employee mindfulness, creativity, error management, and HROs.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of hospitality management, Apr. 2021, v. 94, 102846en_US
dcterms.isPartOfInternational journal of hospitality managementen_US
dcterms.issued2021-04-
dc.identifier.scopus2-s2.0-85098622118-
dc.identifier.eissn1873-4693en_US
dc.identifier.artn102846en_US
dc.description.validate202105 bchyen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera0693-n02, a0778-n03-
dc.description.pubStatusPublisheden_US
dc.description.oaCategoryGreen (AAM)en_US
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