Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/89925
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dc.contributorDepartment of Logistics and Maritime Studiesen_US
dc.creatorYiu, LMDen_US
dc.creatorYeung, ACLen_US
dc.creatorCheng, TCEen_US
dc.date.accessioned2021-05-13T08:32:44Z-
dc.date.available2021-05-13T08:32:44Z-
dc.identifier.issn0020-7543en_US
dc.identifier.urihttp://hdl.handle.net/10397/89925-
dc.language.isoenen_US
dc.publisherTaylor & Francisen_US
dc.rights© 2020 Informa UK Limited, trading as Taylor & Francis Groupen_US
dc.rightsThis is an Accepted Manuscript of an article published by Taylor & Francis in International journal of production research on 4 May 2020 (Published online), available online: http://www.tandfonline.com/10.1080/00207543.2020.1756506.en_US
dc.subjectBusiness intelligence systemsen_US
dc.subjectFirm risksen_US
dc.subjectProcess institutionalisationen_US
dc.subjectProfitabilityen_US
dc.titleThe impact of business intelligence systems on profitability and risks of firmsen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage3951en_US
dc.identifier.epage3974en_US
dc.identifier.volume59en_US
dc.identifier.issue13en_US
dc.identifier.doi10.1080/00207543.2020.1756506en_US
dcterms.abstractResearchers in the field of operations management (OM) have long advocated fact-based decision-making. The use of business intelligence (BI) systems represents a great opportunity for manufacturers to improve profitability and reduce firm risks. However, the actual business value of BI systems has remained highly controversial because integrating BI systems into production and manufacturing operations is difficult. In particular, the informational sources and operational use of BI systems require substantial internal support from employees and institutionalised incorporation of BI into operations. Using a sample of 278 manufacturing firms in the US that had used BI systems from 2005 to 2014, we examine the impact of BI systems on firms’ profitability and risks. We show that firms improve their profitability and reduce risks in profit returns directly after the operational use of BI systems. Firms with superior employee relationships and higher process institutionalisation (i.e. firms that are ISO 9000 certified) benefit more from the operational use of BI systems. We provide a resource orchestration perspective (ROP) of the resource-based view (RBV) of firms for the competitive advantage derived from the operational use of BI systems; and we ascertain the circumstances in which manufacturers are more likely to benefit from BI systems.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationInternational journal of production research, 2021, v. 59, no. 13, p. 3951-3974en_US
dcterms.isPartOfInternational journal of production researchen_US
dcterms.issued2021-
dc.identifier.scopus2-s2.0-85084294799-
dc.identifier.eissn1366-588Xen_US
dc.description.validate202105 bcvcen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumbera0738-n02-
dc.identifier.SubFormID1305-
dc.description.fundingSourceRGCen_US
dc.description.fundingText155009/15Ben_US
dc.description.pubStatusPublisheden_US
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