Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/89696
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dc.contributorDepartment of Management and Marketingen_US
dc.creatorKo, Aen_US
dc.creatorLiu, CKen_US
dc.creatorCheung, HPen_US
dc.date.accessioned2021-04-29T08:55:16Z-
dc.date.available2021-04-29T08:55:16Z-
dc.identifier.urihttp://hdl.handle.net/10397/89696-
dc.language.isoenen_US
dc.rightsPosted with permission of the author.en_US
dc.subjectCustomer satisfactionen_US
dc.subjectDiningen_US
dc.subjectElectronic paymenten_US
dc.subjectHong Kongen_US
dc.titleCustomer-centric e-payment factors: An exploratory study for dining establishments in Hong Kongen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage438en_US
dc.identifier.epage449en_US
dcterms.abstractElectronic payment has become a prevailing trend across the world. Cashless transactions are particularly important in this new normal. This was an exploratory study aiming to investigate customer-centric e-payment factors for dining establishments in Hong Kong with 267 quantitative data itemS collected through an online survey. The results from the exploratory factor analysis identified five factors: "trustworthy serurity system", " efficient to use", "fast and safe cashless transactions", "discounts and incentives", and "uncertainty reduction". Regression analysis suggested a 3-factor model for improving customers' experience which would foster satisfaction and revisit intention. Theoretical and managerial implications are discussed.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationProceedings of the APacCHRIE 2020 Conference, 27-28 October 2020, Hong Kong, p. 438-449en_US
dcterms.issued2020-
dc.relation.conferenceAPacCHRIEen_US
dc.description.validate202104 bcrcen_US
dc.description.oaVersion of Recorden_US
dc.identifier.FolderNumbera0678-n02-
dc.identifier.SubFormID877-
dc.description.fundingSourceSelf-fundeden_US
dc.description.pubStatusPublisheden_US
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