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http://hdl.handle.net/10397/88940
Title: | Differential facial articulacy in robots and humans elicit different levels of responsiveness, empathy, and projected feelings | Authors: | Konijn, EA Hoorn, JF |
Issue Date: | Dec-2020 | Source: | Robotics, Dec. 2020, v. 9, no. 4, 92, p. 1-17 | Abstract: | Life-like humanoid robots are on the rise, aiming at communicative purposes that resemble humanlike conversation. In human social interaction, the facial expression serves important communicative functions. We examined whether a robot’s face is similarly important in human-robot communication. Based on emotion research and neuropsychological insights on the parallel processing of emotions, we argue that greater plasticity in the robot’s face elicits higher affective responsivity, more closely resembling human-to-human responsiveness than a more static face. We conducted a between-subjects experiment of 3 (facial plasticity: human vs. facially flexible robot vs. facially static robot) × 2 (treatment: affectionate vs. maltreated). Participants (N = 265; Mage = 31.5) were measured for their emotional responsiveness, empathy, and attribution of feelings to the robot. Results showed empathically and emotionally less intensive responsivity toward the robots than toward the human but followed similar patterns. Significantly different intensities of feelings and attributions (e.g., pain upon maltreatment) followed facial articulacy. Theoretical implications for underlying processes in human-robot communication are discussed. We theorize that precedence of emotion and affect over cognitive reflection, which are processed in parallel, triggers the experience of ‘because I feel, I believe it’s real,’ despite being aware of communicating with a robot. By evoking emotional responsiveness, the cognitive awareness of ‘it is just a robot’ fades into the background and appears not relevant anymore. | Keywords: | Empathy Experiment Facial expression Human-Robot communication Social robots User response |
Publisher: | Molecular Diversity Preservation International (MDPI) | Journal: | Robotics | EISSN: | 2218-6581 | DOI: | 10.3390/robotics9040092 | Rights: | © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). The following publication Konijn, E.A.; Hoorn, J.F. Differential Facial Articulacy in Robots and Humans Elicit Different Levels of Responsiveness, Empathy, and Projected Feelings. Robotics 2020, 9, 92. is available at https://dx.doi.org/10.3390/robotics9040092 |
Appears in Collections: | Journal/Magazine Article |
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