Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/83767
| Title: | Service quality in retail banking : a comparative study | Authors: | Weerakoon, Mekala Kumari | Degree: | M.Phil. | Issue Date: | 1999 | Abstract: | Nil | Subjects: | Banks and banking -- China -- Hong Kong -- Quality control Banks and banking -- Customer services -- China -- Hong Kong Consumer satisfaction -- China -- Hong Kong Consumer behavior -- China -- Hong Kong Hong Kong Polytechnic University -- Dissertations |
Pages: | 276 leaves : ill. ; 30 cm |
| Appears in Collections: | Thesis |
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