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http://hdl.handle.net/10397/83767
DC Field | Value | Language |
---|---|---|
dc.contributor | Department of Business Studies | - |
dc.creator | Weerakoon, Mekala Kumari | - |
dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/2058 | - |
dc.language.iso | English | - |
dc.title | Service quality in retail banking : a comparative study | - |
dc.type | Thesis | - |
dcterms.abstract | Nil | - |
dcterms.accessRights | open access | - |
dcterms.educationLevel | M.Phil. | - |
dcterms.extent | 276 leaves : ill. ; 30 cm | - |
dcterms.issued | 1999 | - |
dcterms.LCSH | Banks and banking -- China -- Hong Kong -- Quality control | - |
dcterms.LCSH | Banks and banking -- Customer services -- China -- Hong Kong | - |
dcterms.LCSH | Consumer satisfaction -- China -- Hong Kong | - |
dcterms.LCSH | Consumer behavior -- China -- Hong Kong | - |
dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | - |
Appears in Collections: | Thesis |
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View full-text via https://theses.lib.polyu.edu.hk/handle/200/2058
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