Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/83767
| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Business Studies | - |
| dc.creator | Weerakoon, Mekala Kumari | - |
| dc.identifier.uri | https://theses.lib.polyu.edu.hk/handle/200/2058 | - |
| dc.language.iso | English | - |
| dc.title | Service quality in retail banking : a comparative study | - |
| dc.type | Thesis | - |
| dcterms.abstract | Nil | - |
| dcterms.accessRights | open access | - |
| dcterms.educationLevel | M.Phil. | - |
| dcterms.extent | 276 leaves : ill. ; 30 cm | - |
| dcterms.issued | 1999 | - |
| dcterms.LCSH | Banks and banking -- China -- Hong Kong -- Quality control | - |
| dcterms.LCSH | Banks and banking -- Customer services -- China -- Hong Kong | - |
| dcterms.LCSH | Consumer satisfaction -- China -- Hong Kong | - |
| dcterms.LCSH | Consumer behavior -- China -- Hong Kong | - |
| dcterms.LCSH | Hong Kong Polytechnic University -- Dissertations | - |
| Appears in Collections: | Thesis | |
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