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Title: Development and validation of a pioneer scale on service leadership behavior in the service economies
Authors: Shek, DTL 
Dou, DY 
Ma, LK
Issue Date: 2019
Source: Frontiers in psychology, 2 Aug. 2019, v. 10, 1770, p. 1-18
Abstract: In response to the severe lack of leadership assessment tools in the Chinese context, the Service Leadership Behavior Scale was developed based on the Service Leadership Model proposed by Po Chung, the co-founder of DHL International. Utilizing responses from 4,486 Hong Kong undergraduates, this paper reports the findings of a validation study on the Short-Form Service Leadership Behavior Scale (SLB-SF-65). Previous findings based on exploratory factor analysis supported a six-factor 48-item solution (SLB-SF-48). With the removal of ten items, confirmatory factor analysis showed that the final 38-item scale (SLB-SF-38) possessed excellent internal consistency, concurrent validity, and factorial validity based on multigroup invariance analyses. Overall speaking, the present study underscores the utility of the SLB-SF-38 as an objective assessment instrument of service leadership behavior in the education, research and personnel training contexts.
Keywords: Scale validation
Service leadership
Leadership education
Confirmatory factor analysis
Hong Kong
Publisher: Frontiers Research Foundation
Journal: Frontiers in psychology 
EISSN: 1664-1078
DOI: 10.3389/fpsyg.2019.01770
Rights: Copyright © 2019 Shek, Dou and Ma. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) ( The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
The following publication Shek DTL, Dou D and Ma LK (2019) Development and Validation of a Pioneer Scale on Service Leadership Behavior in the Service Economies. Front. Psychol. 10:1770. doi: 10.3389/fpsyg.2019.01770 is available at
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