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Title: Investigating the adoption of mobile health services by elderly users : trust transfer model and survey study
Authors: Meng, FB 
Guo, XT
Peng, ZY
Lai, KH 
Zhao, XL
Issue Date: 2019
Source: JMIR mHealth and uHealth, 39448 2019, v. 7, no. 1, e12269, p. 1-10
Abstract: Background: Although elderly users comprise a major user group in the field of mobile health (mHealth) services, their adoption rate of such services is relatively low compared with their use of traditional health services. Increasing the adoption rate of mHealth services among elderly users is beneficial to the aging process.
Objective: This study aimed to examine the determinants of mHealth service use intentions using a trust transfer model among elderly users facing declining physiological conditions and lacking support from hospitals.
Methods: A survey comprising 395 users aged 60 years and above was conducted in China to validate our research model and hypotheses.
Results: The results reveal that (1) trust in mHealth services positively influences use intentions, (2) trust in offline health services positively influences trust in mHealth services, (3) declining physiological conditions strengthen the effects of trust in offline health services regarding trust in mHealth services, (4) support from hospitals weakens the effects of trust in mHealth services on use intentions, and (5) the relationship between trust in offline health services and intention to use mHealth services is partially mediated by trust in mHealth services. The independent variables and moderators collectively explain a 48.3% variance in the use intention of mHealth services.
Conclusions: We conclude that the trust transfer theory is useful in explaining the development of initial trust in mHealth services. In addition, declining physiological conditions and support from hospitals are important factors for investigating the adoption of mHealth services among elderly users.
Keywords: Mobile health
Health services for the elderly
Health behavior
Publisher: JMIR Publications, Inc.
Journal: JMIR mHealth and uHealth 
EISSN: 2291-5222
DOI: 10.2196/12269
Rights: ¬©Fanbo Meng, Xitong Guo, Zeyu Peng, Kee-Hung Lai, Xinli Zhao. Originally published in JMIR Mhealth and Uhealth(, 08.01.2019. This is an open-access article distributed under the terms of the Creative Commons AttributionLicense (, which permits unrestricted use, distribution, and reproduction in anymedium, provided the original work, first published in JMIR mhealth and uhealth, is properly cited. The complete bibliographicinformation, a link to the original publication on, as well as this copyright and license information mustbe included.
The following publication Meng, F. B., Guo, X. T., Peng, Z. Y., Lai, K. H., & Zhao, X. L. (2019). Investigating the adoption of mobile health services by elderly users: trust transfer model and survey study. JMIR mHealth and uHealth, 7(1), e12269, 1-10 is available at
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