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http://hdl.handle.net/10397/80318
| Title: | Factors affecting the levels of satisfaction with nurse-patient communication among oncology patients | Authors: | Lam, W Wong, FY Chan, AE |
Issue Date: | Jul-2020 | Source: | Cancer nursing, July / Aug. 2020, v. 43, no. 4, p. E186-E196 | Abstract: | Background: Nurse-patient communication is of the utmost importance to oncology patients. Objective: The aim of this study was to investigate the factors influencing the level of satisfaction with nurse-patient communication among oncology patients during their daily routine procedures. Methods: In this observational study, 25 registered nurses and 94 patients were recruited from an oncology unit. The patients were asked to complete a concern checklist before and after each admission, administration of medication, and wound-dressing procedure. Nonverbal cues expressed by the nurses and patients were noted on the checklist during these nursing procedures. Results: The results showed that patients at stage 3 cancer and patients receiving admission procedures were significantly more satisfied with their communication with nurses compared with those who were more concerned about the impact of the disease on self-care. Conclusions: Cancer stage, time of admission, and psychological concern related to self-care ability are the potential factors affecting the satisfaction level of nurse-patient communication. Implications for Nursing: Emphasis could be placed on utilizing the time of admission to interact with patients in a busy environment to strive for better communication with oncology patients. The results underscore the importance of applying the self-care enhancement approach for hospitalized cancer patients. |
Keywords: | Cancer Nurse-patient communication Patient satisfaction |
Publisher: | Lippincott Williams & Wilkins | Journal: | Cancer nursing | ISSN: | 0162-220X | EISSN: | 1538-9804 | DOI: | 10.1097/NCC.0000000000000672 | Rights: | Copyright © 2018 Wolters Kluwer Health, Inc. All rights reserved. This is the accepted version of an article published by Lippincott Williams & Wilkins in Cancer nursing. To access the final edited and published work see https://doi.org/10.1097/NCC.0000000000000672. |
| Appears in Collections: | Journal/Magazine Article |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| Lam_Factors_Affecting_Levels.pdf | Pre-Published version | 2.41 MB | Adobe PDF | View/Open |
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