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Title: Factors affecting the levels of satisfaction with nurse-patient communication among oncology patients
Authors: Lam, W 
Wong, FY 
Chan, AE 
Issue Date: Jul-2020
Source: Cancer nursing, July / Aug. 2020, v. 43, no. 4, p. E186-E196
Abstract: Background: Nurse-patient communication is of the utmost importance to oncology patients.
Objective: The aim of this study was to investigate the factors influencing the level of satisfaction with nurse-patient communication among oncology patients during their daily routine procedures.
Methods: In this observational study, 25 registered nurses and 94 patients were recruited from an oncology unit. The patients were asked to complete a concern checklist before and after each admission, administration of medication, and wound-dressing procedure. Nonverbal cues expressed by the nurses and patients were noted on the checklist during these nursing procedures.
Results: The results showed that patients at stage 3 cancer and patients receiving admission procedures were significantly more satisfied with their communication with nurses compared with those who were more concerned about the impact of the disease on self-care.
Conclusions: Cancer stage, time of admission, and psychological concern related to self-care ability are the potential factors affecting the satisfaction level of nurse-patient communication.
Implications for Nursing: Emphasis could be placed on utilizing the time of admission to interact with patients in a busy environment to strive for better communication with oncology patients. The results underscore the importance of applying the self-care enhancement approach for hospitalized cancer patients.
Keywords: Cancer
Nurse-patient communication
Patient satisfaction
Publisher: Lippincott Williams & Wilkins
Journal: Cancer nursing 
ISSN: 0162-220X
EISSN: 1538-9804
DOI: 10.1097/NCC.0000000000000672
Rights: Copyright © 2018 Wolters Kluwer Health, Inc. All rights reserved.
This is the accepted version of an article published by Lippincott Williams & Wilkins in Cancer nursing. To access the final edited and published work see
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