Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/79876
Title: | Quality management standards, institutionalization and organizational implications : a longitudinal analysis | Authors: | Lo, CKY Yeung, ACL |
Issue Date: | Jun-2018 | Source: | International journal of production economics, June 2018, v. 200, p. 231-239 | Abstract: | We explore longitudinally how the institutionalization of quality management standards would lead to paradoxical performance implications. Specifically, we examine the organizational consequences of ISO 9000 adoption when the standard was increasingly institutionalized in the manufacturing industry in the early years. Based on hierarchical linear modeling of panel data of manufacturing firms, we find that the sales revenues of ISO 9000 certified firms increased steadily when the standard is increasingly institutionalized. However, operational efficiency significantly deteriorates at the same time, so as the shareholder value (measured by Tobin's q). We further reveal that the institutionalization of ISO 9000 leads to higher CEO compensation, despite deteriorating operational efficiency. We argue that when process systems like ISO 9000 are institutionalized, they lead to certain negative consequences. To make management standards less susceptible to institutional forces, we believe that a fact-based, result-oriented approach in the implementation should be stressed. | Keywords: | Institutional theory Quality management Sales revenue Operational efficiency Compensation |
Publisher: | Elsevier | Journal: | International journal of production economics | ISSN: | 0925-5273 | DOI: | 10.1016/j.ijpe.2018.03.028 | Rights: | © 2018 Elsevier B.V. All rights reserved. © 2018. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/. The following publication Lo, C. K. Y., & Yeung, A. C. L. (2018). Quality management standards, institutionalization and organizational implications: A longitudinal analysis. International Journal of Production Economics, 200, 231-239 is available at https://doi.org/10.1016/j.ijpe.2018.03.028. |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
1312_IJPE_Quality_Management_Standards.pdf | Pre-Published version | 1.24 MB | Adobe PDF | View/Open |
Page views
128
Last Week
1
1
Last month
Citations as of May 28, 2023
Downloads
47
Citations as of May 28, 2023
SCOPUSTM
Citations
29
Last Week
0
0
Last month
Citations as of May 25, 2023
WEB OF SCIENCETM
Citations
26
Last Week
0
0
Last month
Citations as of May 25, 2023

Google ScholarTM
Check
Altmetric
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.