Murdoch University Library : a Web 2.0 journey

Abstract

Purpose – The purpose of this paper is to report on the journey undertaken by Murdoch University Library in adopting Web 2.0 technology from 2006-2009 and explore the implications for and impacts on staff development and library services. Design/methodology/approach – The paper outlines four Web 2.0 programs organised by the Library’s Emerging Technologies Specialist (ETS), namely MULTA, 23 Things : A Learning 2.0 program, Collaborative Learning About Emerging Technologies and Web 2.0 Easier, faster, friendlier. All Library staff were encouraged to participate in the programs to encourage staff to incorporate Web 2.0 tools into their daily work. As a result the Library would be able to provide more innovative library services to meet its clientele’s changing needs. Findings – Survey results indicated that a large number of staff participated in the programs but did not complete them for some reason. Staff generally rated their ability level in using Web 2.0 tools as being ‘good’ or ‘fair’. A large number of respondents indicated they used Web 2.0 tools for their work. Some Web 2.0 tools were rated more relevant to their current job than the others. The programs increased the Library’s profile in the Murdoch University community. The programs could have been improved if content could be reduced or staff could be given the choice only to select tools that showed relevancy to their work. Furthermore, pedagogical theory should be provided in organising programs as such. Practical implications – A number of Web 2.0 tools or services have been implemented or will be implemented to improve library services. A full time Emerging Technologies Specialist, instead of a half time, would be recruited. The position would be shared funded by the Library and Information Technology Services from the University. Originality – Murdoch University Library is one of the first Australian Universities to provide a staffing position for emerging technologies, the ‘Emerging Technologies Specialist’ and also to run a number of Web 2.0 programs from 2007-2009, for library staff as well as staff and students at the Murdoch University.