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Title: Adoption of business continuity planning processes in IT service management
Authors: Wan, SHC
Chan, YH 
Issue Date: 2008
Source: BDIM 2008 : Third IEEE/IFIP International Workshop on Business-Driven IT Management : 7 April 2008, Salvador, Bahia, Brazil, p. 21-30
Abstract: For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business points of view. To improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management. This paper outlines the value of business continuity planning (BCP) during the course of service impact analysis, placing particular emphasis on the business perspective in the processes of IT service management. The framework explicitly employs BCP relevant processes in order to identify the relationships between business services and IT resources A practical case in IT operations to illustrate the concept was then conducted.
Keywords: ITSM
Service event correlation
Publisher: IEEE
ISBN: 978-1-4244-2191-6
Rights: © 2008 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
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