Long-term effects of AI-Powered robots on employee creativity in the hospitality industry : psychological mechanisms of human-AI collaboration

Abstract

This study investigates the impact of AI-powered robots on hospitality employees’ creativity and reveals the psychological mechanisms behind this effect. A within-person design using a weekly survey spanning five weeks was conducted with 109 hospitality employees who interacted daily with AI-powered robots. Data were analyzed using multilevel regression techniques. The results indicate that exposure to AI-powered robots enhances employee creativity, mediated by increased work engagement and decreased emotional exhaustion. The perceived usefulness of the robots negatively moderates the relationship between exposure to AI-powered robots and employee creativity. The findings highlight the dual impact of AI-powered robots on employee creativity, emphasizing the need for a balanced integration of robots and employees. 本研究考察了人工智能机器人的使用对酒店员工创造力的影响，并揭示了其中潜在的心理机制。研究以109名酒店员工为对象，开展为期五周的每周追踪调查，这些员工在工作中每天都会与人工智能机器人进行互动。数据分析采用多层线性模型。结果显示，接触人工智能机器人能够提升员工创造力，而这一作用是通过增强工作投入和缓解情绪疲惫实现的。同时，员工对机器人有用性的感知对这种关系产生了负向调节作用。研究结果揭示了人工智能机器人对员工创造力的双重影响，强调了在酒店业中实现员工与机器人之间平衡整合的重要性。