Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/114536
| Title: | Queue Management Optimization: A Case of Ngong Ping 360 | Authors: | Fung, Clare Lo, Ada |
Issue Date: | 2025 | Abstract: | Ngong Ping 360’s EQ-Pass electronic queueing system streamlines ticketing and reduces on-site waiting, but still requires visitors to collect tickets at the counter, unlike competitors’ fully online systems. This extra step, along with potential confusion for tourists and remaining bottlenecks at peak times, limits the overall effectiveness and convenience of the experience. | Keywords: | Tickets Customer services -- Management Cable cars (Streetcars) China -- Hong Kong |
Publisher: | Hong Kong Polytechnic University |
| Appears in Collections: | Open Educational Resources |
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