Queue Management Optimization: A Case of Ngong Ping 360

Abstract

<p align="justify">Ngong Ping 360’s EQ-Pass electronic queueing system streamlines ticketing and reduces on-site waiting, but still requires visitors to collect tickets at the counter, unlike competitors’ fully online systems. This extra step, along with potential confusion for tourists and remaining bottlenecks at peak times, limits the overall effectiveness and convenience of the experience. <p align="justify">昂坪360（Ngong Ping 360）的“EQ-Pass”电子排队系统简化了购票流程并缩短了现场等候时间，但与竞争对手的全线上数字化系统不同，该系统仍需要游客前往柜台取票。这一额外的步骤，加之可能给游客带来的困惑以及高峰期依然存在的人流瓶颈，限制了该系统在提升整体游玩体验效果与便利性方面的表现。