Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/114525
Title: ANA’s Financial Services – Enhancing Loyalty Through Innovation
Other Title: 全日空航空的金融服务 — 通过创新提升忠诚度
Authors: Lo, Ada 
Fung, Clare
Issue Date: 2025
Abstract: All Nippon Airways (ANA) offers a variety of co-branded credit cards and digital payment options to boost loyalty and customer engagement. However, limited advertising, strict eligibility requirements, and Japan-centric benefits restrict the appeal and accessibility of ANA’s financial services, especially for international customers and overseas Mileage Club members. <p align="justify">全日空(ANA)推出了多样化的联名信用卡和数字支付选择,以提升会员忠诚度与客户参与度。然而,由于宣传推广有限、申请门槛严格以及福利高度本土化(以日本国内为主),这些金融服务的吸引力和普及度受到了限制,对于国际客户和海外的“全日空里程俱乐部”(Mileage Club)会员而言尤为如此。
Keywords: Airlines
Customer loyalty programs
Customer loyalty
Japan
Airlines --Marketing
Publisher: Hong Kong Polytechnic University
Appears in Collections:Open Educational Resources

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