The economic impacts of information and communication technologies in the tourism and hospitality industry : a systematic review of the literature

Abstract

Recognizing the pivotal role of information and communication technologies (ICTs) in generating economic benefits within the tourism and hospitality industry, this research aimed to develop a comprehensive understanding of the economic impacts of ICTs through a systematic review of the literature published on this topic since 2000. Synthesizing the information shared in 60 articles, this research presents the methodological approaches and identifies that the economic impacts of ICTs can be categorized into performance (financial and operational), operational efficiency (e.g., cost reduction and operation time saving), and market (e.g., popularity and reputation). Furthermore, this research discusses potential directions for future studies examining the economic impacts of ICTs. The present research contributes to the literature by synthesizing knowledge on the economic impacts of ICTs in the tourism and hospitality industry. The findings also serve as a valuable reference for industry practitioners seeking to navigate the extensive body of knowledge in this field.