Diversity, equity, and inclusion (DEI) research in tourism and hospitality : insights from bibliometric analysis

Abstract

Purpose: This study reviews the existing literature on diversity, equity and inclusion (DEI) within the tourism and hospitality (T&H) sectors. Using bibliometric analysis, this study aims to present a comprehensive overview of the scientific structure of DEI research and propose a future research agenda to address ongoing challenges and gaps in the field. Design/methodology/approach: A two-stage bibliometric methodology was applied. First, 670 articles were collected from Scopus and Web of Science. Then, scientometric analysis was conducted using VOSviewer, incorporating descriptive analysis, co-citation network analysis and keyword co-occurrence analysis to provide a multidimensional research landscape of DEI in T&H. Findings: The analysis identified five critical thematic clusters: gender diversity and equality; cultural participation and community engagement; host–guest interactions and social dynamics; economic disparities and empowerment; and accessible and inclusive tourism. The study also highlights gaps, particularly around intersectionality and invisible disabilities, offering a roadmap for future research in the T&H industry. Practical implications: This research offers insights for industry practitioners, emphasizing the need for comprehensive DEI strategies to improve inclusivity and equity in both workplace environments and customer experiences, ultimately enhancing organizational performance. Originality/value: This study provides a thorough bibliometric review of DEI research in T&H, mapping its intellectual structure and identifying key research gaps. It offers significant value by proposing a research agenda to address these gaps and advancing DEI knowledge in the industry.